Curator Hotel & Resort Collection Partners with ReviewPro to Offer Guest Review Management Solution to Member Hotels
BETHESDA, Md. & BARCELONA, Spain – (COMMERCIAL THREAD) – Announced today, Curator Hotel & Resort Collection (“Curator”) has selected ReviewPro, a brand of the Shiji Group, to provide its member hotels with a unique guest review management solution, which includes customer feedback management. Online reputation (ORM) and customer satisfaction surveys (GSS).
“As hotel demand rebounds and staff issues persist, hotels need to stay hyper-focused on their guest feedback data to ensure they continue to deliver exceptional guest experiences and identify areas for improvement.” said Austin Segal, vice president of Curator Hotel & Resort Collection. “We believe ReviewPro presents a unique offering for our members, collecting and analyzing customer feedback and informing data-driven decisions that improve the customer experience, ultimately increasing bookings and revenue. ReviewPro enables our member hotels to achieve these goals while delivering exceptional value as part of their technology stack.
After evaluating numerous vendors, Curator selected ReviewPro as a preferred partner because of its exceptional technology, global footprint, commitment to customer development and support, and preferred pricing plan.
“We are thrilled to offer Curator Hotel & Resort Collection members an opportunity to improve the guest experience and operations, and to continue to improve their technology systems,” said Michael Kessler, CEO of ReviewPro. “We look forward to being a part of Curator’s growth and success. ”
About Curator Hotel & Resort Collection
Curator Hotel & Resort Collection is a distinct collection of small, carefully selected brands and independent lifestyle hotels and resorts around the world, founded by Pebblebrook Hotel Trust and a group of leading hotel operators. Curator gives lifestyle hotels the power to compete together while giving members the freedom to retain what makes their hotels unique. It offers independent lifestyle hotels the benefits of partnering with other unique lifestyle hotels and brands while participating in the best operating agreements, services and technologies. In addition to Pebblebrook, founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts. For more information, visit www.curatorhotelsandresorts.com.
ReviewPro, part of the Shiji Group, is the global leader in Guest Intelligence solutions, with more than 60,000 locations in 150 countries. ReviewPro’s Global Review Index ™ (GRI), the industry standard online reputation score, is based on review data collected from over 175 OTAs and review sites in over 45 languages. The company’s cloud-based customer experience improvement suite includes online reputation management, customer satisfaction surveys and automatic case management. ReviewPro also provides an innovative AI-based guest experience automation product to automate guest experience management for hotels. These tools and processes allow customers to prioritize operational and service improvements to deliver better customer experiences and increase customer satisfaction, online rankings, and revenue. More information on https://www.reviewpro.com.
About Pebblebrook Hotel Trust
Pebblebrook Hotel Trust (NYSE: PEB) is a publicly traded real estate investment trust (“REIT”) and the largest owner of urban lifestyle and resort hotels in the United States. The Company owns 52 hotels, totaling approximately 13,000 rooms in 15 urban and resort markets. For more information, visit http://www.pebblebrookhotels.com and follow us on @PebblebrookPEB.